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HostNine Announces New Customer Service Manager
June 2nd, 2009JUPITER, Fla. (June 2, 2009) – HostNine (http://www.hostnine.com), a leader in Shared Hosting, Reseller Hosting and Dedicated Servers, announced today it has hired Geoff Crump to lead the company’s customer service department. With more than 16 years of customer service experience, Crump is a tested expert with empathy, vision, and commitment.
As customer service manager (CSM), Crump’s professional responsibilities will include managing employee-customer interactions (through helpdesk, live chat, and telephone), introducing techniques to gauge customer satisfaction and garner qualitative feedback, and developing and implementing strategic change. HostNine will use Crump’s expertise to adhere to more rigid quality control standards, including limits on hold times, ticket response times, and depth-of-response.
“HostNine is in a period of organizational improvement. We have recognized that while we are good at what we do, and our customers are satisfied, we must actively seek to operate more efficiently, effectively, and with a stronger spirit of innovation. Geoff Crump shares our vision and will serve as a catalyst to effect positive strategic and tactical change in the months and years to come,” said Ben Gabler, operations manager, HostNine.
“I look at customer service as a balanced, symbiotic relationship between the customer and the business. No one part can fully survive without the other, and the best results come from a working relationship built on communication and understanding. That’s why we’re here,” said Crump.
Crump previously served as director of customer relations at FastServers.net, and studied Theater at Nazareth College in Rochester, N.Y.
To learn more about HostNine, please visit http://www.hostnine.com.
To learn more about reseller hosting from HostNine, please visit http://www.hostnine.com/reseller-hosting.
About HostNine
HostNine, LLC is an industry leader in web hosting, reseller hosting and dedicated servers. Running all Dell PowerEdge servers located throughout ten different data centers around the world, HostNine provides a 99.9 percent network uptime guarantee to its customers.
Tags: customer service, customer service manager, hostnine, reseller hosting, web hosting
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HostNine Architects New Solutions for 2009!
November 17th, 2008Jupiter, FL November 18, 2008 — In preparation for 2009 visionary web hosting provider HostNine pre-launches a new website that is focused on enhanced customer support, simplified service level agreements, and a focus on being the leader in their global hosting offering. In a competitive market HostNine completes a series of updates internally to become the definitive leader in global web hosting. HostNine’s new vision for hosting includes new standardized hardware, hosting packages, geographical diverse locations, and easy to read service level agreements.
Clients now have the ability to select 1 of 10 geographical locations and include unlimited storage and bandwidth. In a market that is focused on stack and rack hosting, HostNine is also limiting the number of accounts per geographically diverse server to less than 500. Through this new product launch the unlimited hosting plans bring together a reliable and international hosting platform that provides a global reach.
As HostNine prepared for this major shift in business model it has spent the last 3 months standardizing hosting servers to a single highly available Quad Core Xeon based processor with 4GB of RAM and RAID based hard drive configuration. Ben Gabler, Operations Manager of HostNine comments, “The process allows capacity planning and the ability to provide clients with the resources they need to host dynamic applications such as blogs, content management applications, and websites that load quickly”. The foundation for this standardization provides equal quality across all 10 major points of global presences provided by HostNine.
The management team at HostNine reviewed current documents and revised Service Level Agreements to be easily readable and simple to understand. Ben Gabler, Operations Manager at HostNine describe the Service Level Agreement, “Our entire management team spent a full day simplifying the language so that existing customers and new customer alike could read and understand our promise in less than 1 minute. In reviewing hundreds of Service Level Agreements, most would require a full team of attorneys to actually understand”.
About HostNine Since 2006, HostNine has spent time building a reputable customer base and building a strong product set that includes Windows Web Hosting, Linux Web Hosting, and an exclusive geographically diverse hosting and reseller infrastructure that provides instant setup of websites in 1 of 10 international data centers. By working with major data center providers, hand selecting hardware components, and custom development of a global hosting infrastructure HostNine provides a premium web hosting solution at an affordable price. HostNine is a leader in customer service, technology, and geographically diverse web hosting services.
Tags: Press Releases
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New and Improved Affiliate Program!
July 7th, 2008We’re happy to announce our new and improved Affiliate Program which can be found on our website at http://www.hostnine.com/affiliates/
This new program is powered by iDevAffiliate which is much better than the software we previously used. With this software we can accurately track and pay commissions without going through custom scripts. The software we were using known as Ultimate Affiliate has not had an update since 2004 so it was very limited to what we could do with it.
Some key features in the new software are the management abilities it provides us with when it comes to your referrals. We can generate invoices and checks on the fly along with simply clicking a button to complete paypal payments. Due to the complex system we were using before we will need you to recreate your affiliate account at https://www.hostnine.com/affiliates/signup.php
If you’re an existing affiliate, once your account is created simply send an email to affiliates@hostnine.com with your affiliate id so we can properly setup a forward to forward from your old affiliate url to the new url that way you do not loose any traffic / referrals. Also, be sure to include if you have unpaid commissions on your account as we will have to manually transfer them over to the new system for you and get them paid!
Another thing you will notice is the payout levels have changed. With the new software we’re able to setup what they call a Performance Reward. This means once you hit 5 referrals in a month it automatically bumps your commissions up to $50 per referral rather than the standard $25. This goes all the way up to $100 per referral! This is something we were limited to and could not properly do with the old software.
On behalf of HostNine I would like to extend my sincere apologies for any payment issues/delays existing affiliates may have experienced due to poor affiliate software we were running previously. I can assure you that there will be no delays or issues when it comes to payments from this day on as this software is VERY powerful and has everything we need. The affiliate management area alone will be surprising compared to the old one. Once again I do apologize for any payment issues in the past but can assure you it will NEVER happen again. We are bringing on a dedicated affiliate manager to run the affiliate program as well as keep things up to date when it comes to banners, special coupons, and ads.
To help our affiliates we will be discontinuing the h9 coupon in the near future and have a coupon generator available that will allow affiliates to create their very own coupon to help boost their referrals. This way potential customers can find you (the affiliate) and get a coupon from you rather than directly on our website. We also have plans to introduce all-new Shared, Reseller, and Dedicated Server banners this week so stay tuned for those.
That pretty much sums it all up. For the time being I will be handling the affiliate program day to day tasks until we can fill the Affiliate Manager position. With that said I look forward to getting everyone into the new system and back up to speed with commissions.
Not an affiliate yet?
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Datacenter Reliability
June 1st, 2008Unfortunately our Texas data center “The Planet” had a major electrical problem which resulted in an explosion in their Houston data center causing a full evacuation. Fortunately no one was harmed and servers remain in tact without any damage. They are not providing any ETA’s at this time but they do seem confident that they will have things back online late this evening.
The biggest fear we’ve always had in the hosting world is something like this happening. Due to the fact that we lease our servers through a trusted company we depend on them to ensure network reliability and things like this are out of our reach.
On another note this is why we decided to switch to our Reseller Central product. The majority of our customers are using this product allowing them to host their websites throughout multiple data centers for this exact reason. Obviously things will happen whether we see an outage for 10 minutes, 60 minutes, or in this case 24 hours and counting. At this time it does appear that the majority of the websites hosted by HostNine are online but we still have customers on our legacy WHM servers which are located at the planet. Unfortunately all of their websites have been down during this outage. We strongly urge anyone not using Reseller Central to upgrade to it as soon as possible once things are back online by filling out the form located securely on our website at https://secure.hostnine.com/upgrade/
With Reseller Central you have the ability to host your websites all around the world in over 10 different data centers. This way if one data center has issues it may only affect some of your websites rather than all of them.
A full list of locations available at this time can be found in this map below:
This is a unique feature only found at HostNine as Reseller Central was built in house from the ground up. One of the latest features added was the Windows hosting ability so you can now host websites on both Linux (cPanel) and Windows (Plesk) platforms at the click of a button and the best part is everything is manageable from one single control panel.
A full tour of Reseller Central can be found here
The reason I mention Reseller Central in this response to the major outage at The Planet is due to the fact that we cannot stress the importance/power of this platform enough. This is not intended as a sales pitch as we do not charge for the switch/upgrade. We just feel it’s a logical solution that has proven to be effective especially in this situation.
If you have any questions about Reseller Central please feel free to email support@hostnine.com
If you have any questions about the Network Outage in Texas please email billing@hostnine.com
We appreciate your patience and understanding in this unfortunate event and will be providing you with updates as we get them through our forums.
Sincerely,
Rick D. Brown
HostNine L.L.C
www.hostnine.com
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Web Hosting Provider, HostNine, Enhances Reseller Central Division
March 17th, 2008Jupiter, Florida - (The Hosting News) - March 17, 2008 - Shared, reseller and dedicated server web hosting provider, HostNine, has released the latest version of its Reseller Central control panel, to enable setup and management of client accounts from a single interface.
Ben Gabler, Operations Manager, HostNine remarked, ”Providing innovative management tools for our resellers has been a strategic goal of ours for many months, and with today’s announcement, we are excited to bring our reseller offerings to the next level. We continue to see resellers as an integral component of our business, and will continue to develop software that allows them to expand their businesses in a variety of ways, in terms of both value-added features and platform support.”
Reseller Central v2.1 introduces a variety of important new features, including support for managing for Windows and Linux hosting accounts. With this release, resellers can now take advantage of new features designed to help them grow their businesses. In addition to cross-platform support for provisioning and managing Plesk 8.3-based Windows accounts and cPanel 11-based Linux accounts, Reseller Central also saves time in a number of areas. Namely, a fully restructured DNS editor system allows seamless edits of DNS settings, and account management APIs offer greater control over hosted accounts.
Reseller Central also offers integration with WHCMS, a premier billing and automation gateway. HostNine resellers are provided with a free license of the software, valued at $249.95. HostNine engineers are currently developing the next iteration of Reseller Center, version 2.3, to be released in the coming months. The next version will add support for integrated data protection and Windows Server 2008.
HostNine LLC was founded in 2006 by hosting industry veterans, the company’s offerings include innovative technology and solutions across multiple products and services, including shared web hosting, reseller hosting, and dedicated server hosting. The Jupiter, Florida based company utilizes 100% Dell PowerEdge servers.
To learn more about reseller hosting from HostNine, please visit: www.hostnine.com/reseller-hosting/.
For more information about HostNine, please visit: www.hostnine.com.
Tags: Press Releases
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HostNine Upgrades ‘Reseller Central,’ Adds Windows Reseller Hosting
March 12th, 2008HostNine (http://www.hostnine.com), a leader in Shared Hosting, Reseller Hosting and Dedicated Servers, today unveiled the latest version of its popular Reseller Central control panel, enabling resellers to setup and manage client accounts from a single, robust interface. Reseller Central v2.1 introduces a variety of important new features, including support for managing for Windows and Linux hosting accounts.
With today’s release, resellers can now take advantage of new features designed to help them grow their businesses. In addition to cross-platform support for provisioning and managing Plesk 8.3-based Windows accounts and cPanel 11-based Linux accounts, Reseller Central also saves time in a number of areas. Namely, a fully restructured DNS editor system allows seamless edits of DNS settings, and account management APIs offer greater control over hosted accounts.
“Providing innovative management tools for our resellers has been a strategic goal of ours for many months, and with today’s announcement, we are excited to bring our reseller offerings to the next level,” said Ben Gabler, Operations Manager, HostNine. “We continue to see resellers as an integral component of our business, and will continue to develop software that allows them to expand their businesses in a variety of ways, in terms of both value-added features and platform support.”
Reseller Central also offers integration with WHCMS, a premier billing and automation gateway. HostNine resellers are provided with a free license of the software, valued at $249.95.
HostNine engineers are currently developing the next iteration of Reseller Center, version 2.3, to be released in the coming months. The next version will add support for integrated data protection and Windows Server 2008.
To learn more about HostNine, please visit http://www.hostnine.com.
To learn more about reseller hosting from HostNine, please visit http://www.hostnine.com/reseller-hosting/.
About HostNine
HostNine, LLC is an industry leader in web hosting, reseller hosting and dedicated servers. Running all Dell PowerEdge servers located throughout ten different data centers around the world, HostNine provides a 99.9 percent network uptime guarantee to its customers.
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New Ticket Survey System!
February 25th, 2008We’re happy to announce our all-new Ticket Survey system. At HostNine we’re extremely focused on our customer feedback and are constantly looking for ways to improve our service/support. With this new system it will allow our management team to get direct feedback from you (the customer) on how our employees are performing through our ticket system.
It’s very important to us that we maintain a high level of customer service to ensure the happiness of our customers and smooth day to day operations in our office. We are currently implementing several different methods to improve our service and this is a huge one as it allows customers to not only grade the support the receive but the ability to request direct contact with a manager at HostNine. That’s right! You can simply fill this form out, add in your contact number and best time to call and we will have a manager get in touch with you ASAP.
How do you start? Simply navigate to http://www.hostnine.com/survey/ and submit your review. Please be sure to include the ticket number that your review pertains to so we can follow up with your submission properly.
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Reseller Central v2.0
February 15th, 2008Travis and I have been doing some major development on Reseller Central V2 and expect to have a beta version available this weekend. I will list some of the new features below but there are a few major new features in the works that will really impact the version upgrade to 2.0
New Features
-cPanel Skeleton Directory
-cPanel Branding
-PHPSuExec Quick Fix to fix domains having Internal Server errors
-Improved DNS Zone Editor
-SSL Generator
-Major Code Clean up
-Migration History (displays previous migrations done within your account)
Those are just a few of the new features we have on the way for Reseller Central. What we are looking for is a few beta testers to setup test accounts on a beta install of reseller central. Please reply to the post on our forums located at http://forums.hostnine.com/showthread.php?p=8360 if you would be interested in testing.
Thank you
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New Mail Gateway
January 14th, 2008We will be configuring a mail gateway this evening for all of the original reseller servers to reduce the load problems caused by Exim. The gateway will have MailScanner running to prevent spam and viruses from your inbox. We will have a default SpamAssassin configuration setup as well which means SpamAssassin and Boxtrapper will be disabled on the servers.
Basically the way the gateway will work is as follows:
domain.com IN MX 0 gateway.myserverhosts.com
All incoming mail on your domain will go through the gateway before it even hits the server so it can be scanned and cleaned if needed.
Once the mail is marked as a good message it will be routed to your inbox.
Incoming Email -> Gateway -> Your Inbox
Outgoing Email -> Gateway -> Remote Mail Server
This will also allow us to cut down blacklistings as all outgoing mail gets scanned for spam as well. It makes it very easy to track down spammers and stop spam before it even hits the remote mail servers so the server does not get blacklisted.
We expect to have this live within the next 48-72 hours. We will be testing with the Pluto server.
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New Hosting Plans Launched
January 6th, 2008We’re happy to announce our all-new specs for our shared and reseller hosting packages. All existing shared and Reseller Central customers will be automatically upgraded to the new specs within 24-48 hours.
For resellers not using the Reseller Central system please upgrade at https://secure.hostnine.com/upgrade/ and we will apply the new limits to your reseller account through Reseller Central.
Shared Hosting
Basic Hosting Plan
5,000MB Space
100GB Bandwidth
Single Domain Hosting
Price: $3.95
Order Now
Standard Hosting Plan
10,000MB Space
150GB Bandwidth
UNLIMITED Domain Hosting
Price: $6.95
Order Now
Advanced Hosting Plan
15,000MB Space
200GB Bandwidth
UNLIMITED Domain Hosting
Price: $9.95
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Professional Hosting Plan
20,000MB Space
500GB Bandwidth
UNLIMITED Domain Hosting
Price: $14.95
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Reseller Hosting Plans
Entry Reseller Plan
15,000MB Space
150GB Bandwidth
UNLIMITED Domain Hosting
FREE WHMCS Billing Software + Reseller Central Module
Price: $19.95
Order Now
Midlevel Reseller Plan
20,000MB Space
200GB Bandwidth
UNLIMITED Domain Hosting
FREE WHMCS Billing Software + Reseller Central Module
Price: $29.95
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Next Step Reseller Plan
25,000MB Space
250GB Bandwidth
UNLIMITED Domain Hosting
FREE WHMCS Billing Software + Reseller Central Module
Price: $39.95
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Top Reseller Plan
30,000MB Space
300GB Bandwidth
UNLIMITED Domain Hosting
FREE WHMCS Billing Software + Reseller Central Module
Price: $49.95
Order Now
Don’t forget about our 50% off coupon!
For more information on these new packages please feel free to contact our sales department and we will happily assist you with any questions/concerns you may have.
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