We’re happy to announce our all-new Ticket Survey system. At HostNine we’re extremely focused on our customer feedback and are constantly looking for ways to improve our service/support. With this new system it will allow our management team to get direct feedback from you (the customer) on how our employees are performing through our ticket system.

It’s very important to us that we maintain a high level of customer service to ensure the happiness of our customers and smooth day to day operations in our office. We are currently implementing several different methods to improve our service and this is a huge one as it allows customers to not only grade the support the receive but the ability to request direct contact with a manager at HostNine. That’s right! You can simply fill this form out, add in your contact number and best time to call and we will have a manager get in touch with you ASAP.

How do you start? Simply navigate to http://www.hostnine.com/survey/ and submit your review. Please be sure to include the ticket number that your review pertains to so we can follow up with your submission properly.

Travis and I have been doing some major development on Reseller Central V2 and expect to have a beta version available this weekend. I will list some of the new features below but there are a few major new features in the works that will really impact the version upgrade to 2.0

New Features
-cPanel Skeleton Directory
-cPanel Branding
-PHPSuExec Quick Fix to fix domains having Internal Server errors
-Improved DNS Zone Editor
-SSL Generator
-Major Code Clean up
-Migration History (displays previous migrations done within your account)

Those are just a few of the new features we have on the way for Reseller Central. What we are looking for is a few beta testers to setup test accounts on a beta install of reseller central. Please reply to the post on our forums located at http://forums.hostnine.com/showthread.php?p=8360 if you would be interested in testing.

Thank you