Host Nine

“I have been with H9 for approx. 3 years now, for my part have always had good service, there have been periods when I have been frustrated with the service and I think mainly is not the fault of their service but miss-understanding in interpretation of questions asked when trying to get an issue resolved, the staff have been more than helpful on occasions even when my patience was wearing thin.

I think that one of the main reasons that there has been a few negative feedback regarding H9 is that over the past year H9 has made so many positive changes in regards to availing hosting all through the world has probably put a lot of pressure on their staff, I have noticed however that their service has improved remarkably over the past few months, downtime hardly noticeable, pricing just right for my budget, don’t sell much myself, my sites are mostly non-profit, I do make a little for their upkeep.

Here’s one way to get really good service if you are experiencing problems, that is to detail questions separately to support, for example 1, 2, 3, etc. even if you are not so proficient in English it’s easier for support to interpret your meaning.

I have never needed to call H9’s hot-line, as the expense would be to great, have been able to come to some other arrangement with H9 when they have needed Docs authenticated and all this through normal email, their Chat service is now solely used for new clients, in the past anybody could start a chat, problem here was that, chats were taking to long, and people with real issues were getting put on hold, now only support tickets and they can be answered in a few minutes or take a little longer, depending on the support queue.

"We 've been working with hostnine for almost 2 years. We are a company that develops web based applications and corporate websites. Most of our developments use Php & MySQL. All our customers get their site hosted in Hostnine, and we are vall ery happy with them. I think the best thing they have is their customer support. Ben and Alex have always been there for helping us when we need them. The security of the servers is excelent, never had a security issue with them. Their uptime is also very very good.

I like their reseller plan and i think their prices are good. The only negative thing i cant state from hostnine is they have some problems sometimes with the spam filters. I don't like a 250mail/hour policy they have because in a particular project it was a stone in the road for me, because those emails were not spam.

Another big point for them is that servers are always updated which was the thing that made me choose them at first time. I remember i bought a reseller plan at hostgator which didn't have InnoDB databases, so i switched to HostNine.

Hostnine is one of our keys of success for my company."

"I've tried different web hosting companies before and nothing compares with the customer support that Hostnine provides.

One thing that I really love about their customer support is that all of their employees live in United States. In other words, you're sure that whoever it is that your talking to on the other side is an American employee of Hostnine and not just a call center agent.

Aside from the excellent customer service, the control panel is easy to use and uptime and reliability is excellent as well.

I definitely recommend Hostnine to anyone who wants excellent web hosting!"

"Since 10 years till now, I finally found the right host that provide services what you are paying for, you got real people, you get real deals and you get the packages delivered with no questions asked. All the support staff is very fast and professionally. H9 allows me to grow my business smoothly without any hassles. Looking forward to have my business staying with H9 years to come."

"The HostNine support guys are great. Every support ticket I have submitted has been responded to quickly, and all issues taken care of quickly. I have never seen a more professional host."

"With HostNine, I finally found a hosting company I can stick with. I've been a reseller with them for several years now and would highly recommend them. Support is great, and they are continually upgrading and adding new features. Plus, their "Reseller Central" allows me to host my customer's sites across multiple servers. So, in the rare case there is an outage, only a few out of my 80+ accounts will have their service interrupted."

"I've had a number of issues recently that required support. I would like to commend your support team for prompt response and seeing the issues through to completion. I am completely satisfied with the results and have full confidence that future issues will be resolved in the same way. I am moving all my hosting to HostNine."

"WOW! Ok, granted I just joined up today, I'm already very impressed with the service, and speed of HostNine. I was hosting with a company that was nice in the beginning, but as of lately their server ran out of disk space, not to mention never responding to help desk tickets, and never updating my payments (and they where also using ModernBill).

HostNine has made this transition very easy, and their staff are not only friendly they are very quick to respond, I think the longest so far is about 5 minutes if that. I'm already referring friends and business partners to HostNine as they too are tired of that host. Thank you HostNine, A++++++ in my book."

"I've been with various hosts over the last 10 years and can only say that HostNine far exceeds any one of them. Fast set up, quick knowledgeable, support. And on the rare occasions when a server goes down, if I come to this forum, I'll find everything I need to know. So unlike my previous experiences where I couldn't explain to clients what went wrong and when it would be fixed because no one would tell me anything. Looks like I've found a home after wandering through the wastelands of hosting. I think I'll put my easy chair over there by the fire."

"Bravo! I've been a designer for 25 years, multimedia producer for 15 & web developer for 12. In all this time I've never seen a smoother process from order to fulfillment for any online service. I RARELY ever say this, but... so far I am truly impressed - I highly recommend hostnine :: Keep up the good work, I look forward to many years together!"

"I have not been using a host long, but have had a web page up for several years. I ran a BBS for about 5 years before the internet. I can not believe the service with hostnine. I have tried their live chat at all hours of the day or night, have sent e-mails and have called them and the response was almost instantaneous. I know of nowhere else that gives this kind of service in any industry. After 2 servers that didn't care at all to find hostnine, was a real stroke of luck. Thanks folks for the great service."