We guarantee our uptime
We are not sure if you have ever read a multi-page hard to read service level agreement from web hosting providers. HostNine believes in uptime and reliability of your website and applications. We are obsessed about security, reliability, and great hardware to keep your website up an running. We eat live and breath server technology!
The H9 SLA Promise is simple and it’s something we stand behind and here is what we promise!
Quality Components
The H9 Hosting Platform is built with high quality hardware, network providers, and the servers are stabilized and secured by seasoned system administrators.
Intelligent & Fast Acting Staff
The H9 Support Platform will provide you with the most accurate technical answer in the easier to understand language possible. The support teams goal is to provide solutions to problems and go the extra mile.
H9 Honesty
Above all things you will receive nothing less than brutal honesty from us at all times. The H9 team has built a reliable infrastructure that we are very proud of. When a problem occurs we will make every attempt to provide you straight answers that are both honest and timely!
HostNine LLC guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month. If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service. Credits are available only for future services/invoices and will not be issued as refunds. Requests sent via email or support ticket will not be accepted. All credit requests must be sent via our official request form at http://www.hostnine.com/credit/ no later than the tenth (10th) day of the month following the SLA violation. Credits are issued based on the uptime for the previous calendar month only. For example, if you experienced less than 99.9% uptime in the month of November, you would need to submit your request for credit no later than December 10th. Requests not submitted within the required timeframe will not be accepted - no exceptions. The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control. This clause does not apply to subscribers of Virtual Dedicated Server (VDS) or Dedicated Server packages. We reserve the right to deny any credit request for any or no reason.
Our goal is simple - to keep your website online, all the time and on an occasion when an anomaly takes place we want to provide you the insurance and peace of mind that we are on top of the problem.
Want to track your own uptime?
You can get a free account for server monitoring at uptimo, the same system we use to track our network uptime. When you sign up for HostNine hosting we’ll send you a link you can use to get an extra check on your uptimo account.
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